Question 1

How does Freezeit Insulated Tissue work?

Accepted Answer

The cold-keeping effect is purely physical — no chemicals, no coatings, no cooling agents . Each pack is built from 4 plies of premium fibre at a specific thickness and density. When you wrap it around a cold cup or bottle, the layered fibre traps a micro-barrier of air against the surface and slows heat transfer from the warm surroundings into your drink. The result: ice melts much slower, condensation stays trapped in the tissue (not on your hand), and your drink stays cold and undiluted for longer.

Question 2

How long does it keep my drink cold?

Accepted Answer

In typical tropical outdoor weather, a Freezeit-wrapped drink keeps its ice intact up to 60% longer than an unwrapped one. Actual results depend on: How cold the drink starts Ambient temperature and direct sun exposure Drink size and container type As a rule of thumb: bubble tea that’s normally watered-down by the 30-minute mark will still taste fresh past the hour mark.

Question 3

Is it really safe to use on my face and mouth?

Accepted Answer

Yes — 100% safe . Freezeit Insulated Pocket Tissues contain no chemical additives and no special coatings . The cold-retention is achieved entirely through the fibre structure and thickness of the tissue itself — the same way a thick wool sweater keeps you warm without any “magic” chemistry. They’re soft, gentle, and skin-safe, so you can use them just like any premium tissue: wipe your mouth after a meal, blow your nose, clean your hands. The insulation isn’t a coating you can wipe off — it’s baked into how the fibre is layered.

Question 4

What is Freezeit made of?

Accepted Answer

100% virgin wood pulp from FSC-certified forests — the same base material used in premium facial tissues, just thicker (4-ply) and engineered for insulation. No plastic film, no foil layer, no chemical coating. Just well-made paper that does more.

Question 5

What size drinks does it fit?

Accepted Answer

One Freezeit Insulated Pocket Tissue comfortably wraps around most everyday drink containers: Bubble tea / boba cups Takeaway coffee & iced tea cups 500ml – 1L bottles Standard aluminium cans

Question 6

How is this different from a regular tissue?

Accepted Answer

A regular tissue is 2 thin plies and is built to absorb water fast — wrap it around a cold drink and it disintegrates within seconds. Freezeit is 4 dense plies engineered to hold its structure when wet. That thickness does two things at once: it creates the insulating air barrier that keeps your drink cold, and it stops the wet, soggy mess from reaching your hand. It’s still a tissue — just one that does a job a regular tissue can’t.

Question 7

What's in the subscription box?

Accepted Answer

Each box contains 4 strips of Freezeit Insulated Pocket Tissues — 40 packs total . Each pack is individually sealed and made with our insulated material that keeps your cold drinks frosty and condensation off your hands.

Question 8

How does the subscription work?

Accepted Answer

We offer two cadences. You pick one at checkout based on how often you want a fresh box: Monthly: a fresh box arrives every month Every 2 Months: a fresh box arrives every 2 months Pricing depends on your shipping region: West Malaysia (Peninsular): RM29 per delivery , free shipping East Malaysia (Sabah, Sarawak, Labuan): RM39 per delivery — includes the East MY shipping surcharge You can pause, cancel, or add extras anytime from your dashboard.

Question 9

What's the difference between Monthly and Every 2 Months?

Accepted Answer

Same product, same per-box price within your shipping region (RM29 West Malaysia / RM39 East Malaysia) — only the frequency is different. The Every-2-Months plan is great if you don’t go through tissues quickly. The Monthly plan is best if you use Freezeit daily or share with family.

Question 10

Can I switch from Monthly to Every 2 Months (or vice versa)?

Accepted Answer

Yes, but it’s a manual switch right now: From your dashboard, cancel your current plan You’ll still receive the box you’ve already paid for, and keep full access until your current billing period ends Once that period has expired, return to your dashboard Subscribe to the new plan (Monthly or Every 2 Months) — your dashboard will show the plan picker again We’re working on a one-click switch in a future update. For now, this manual flow keeps your billing clean and avoids any double-charges.

Question 11

Can I pause my subscription?

Accepted Answer

Yes, anytime from your dashboard. While paused: No charges to your card No shipments Any extras you’ve queued for next month are preserved Resume whenever you’re ready, and your subscription continues right where you left off.

Question 12

How do I cancel my subscription?

Accepted Answer

Go to your dashboard and click the Cancel button. No questions asked, no penalty. After cancelling, you keep full access — including any box you’ve already paid for — until your current billing period ends. After that, no further charges will be made. Changed your mind? You can resubscribe anytime, even before your current period ends, at no extra cost.

Question 13

How do I add extra strips or packs to my box?

Accepted Answer

From your dashboard, scroll to Buy Extra . Pick the quantity, then choose how to receive them: Add to Next Month: bundled with your upcoming subscription box. No extra shipping. Charged on your next billing date. Ship Now: a separate one-time order shipped right away. Small shipping fee applies. Charged immediately.

Question 14

How much do extras cost?

Accepted Answer

Extra strip: RM6 each (10 packs per strip) Extra single pack: RM1 each Ship Now orders also include a small shipping fee since they ship outside your normal subscription cycle.

Question 15

Can I remove extras I added by mistake?

Accepted Answer

Yes — for “Add to Next Month” extras, click the minus button next to the strip or pack on your dashboard at any time before your next billing date. For Ship Now orders that haven’t been paid yet, simply don’t complete the payment — they’ll auto-expire after 24 hours. If you’ve already paid for a Ship Now order, contact us before it ships and we’ll do our best to help.

Question 16

When am I charged?

Accepted Answer

Your card is charged on the same day each cycle — every month (or every 2 months for the 2 months plan). You can always see your next billing date on your dashboard.

Question 17

What happens if my payment fails?

Accepted Answer

We’ll attempt to re-charge your card up to 3 times over 7 days . If all attempts fail, your subscription is automatically paused and we’ll email you a notification. Once your card is working again, just resume your subscription from the dashboard — no need to re-enter card details.

Question 18

Can I get a refund?

Accepted Answer

Because our tissues are a hygiene-sensitive product, refunds are limited. We accept refunds for: Damaged or defective products Wrong item received Non-delivery (lost in transit) We do not offer change-of-mind refunds once an order has shipped. See the full Refund Policy for details.

Question 19

How long does delivery take?

Accepted Answer

We dispatch orders within 1–2 business days of payment. Estimated delivery times: Peninsular Malaysia: 3–5 business days Sabah & Sarawak: 7–10 business days Actual delivery times may vary due to courier or holiday delays. We’ll always email you a tracking number when your box ships.

Question 20

Why does East Malaysia (Sabah, Sarawak, Labuan) cost more?

Accepted Answer

Courier rates to East Malaysia are significantly higher than to Peninsular MY, so we offer a separate East Malaysia plan at RM39 per delivery . The RM10 difference is purely the shipping surcharge — the product and box contents are identical. When you check out at /subscribe , pick East Malaysia if your shipping address is Sabah, Sarawak, or Labuan. Picking the wrong region will pause your subscription automatically and ask you to re-checkout on the right plan.

Question 21

I'm subscribed at the West price but I'm moving to East Malaysia — what do I do?

Accepted Answer

From your dashboard, cancel your current subscription. You’ll keep access until the end of your current billing period. Once that period ends, head back to /subscribe and resubscribe under the East Malaysia region. Your dashboard will block address edits to East MY states while you’re still on the West plan, so this is the cleanest path. Need help with the timing? Email us at jasonlee@freezeittissue.com and we’ll sort it out.

Question 22

How do I track my order?

Accepted Answer

Once your box ships, we email you a tracking number. You can also see it in your dashboard under This Month’s Box — once status changes to “On the way!”, the tracking number appears there.

Question 23

I signed up with Google — can I also log in with email and password?

Accepted Answer

Yes. Go to your dashboard, scroll to Change Password , and set a new password. From then on, you can log in with either Google or your email/username + password.

Question 24

I forgot my password

Accepted Answer

On the login page , click Forgot password? and enter your email. We’ll send you a link to reset your password.

Question 25

How do I delete my account?

Accepted Answer

Go to your dashboard and scroll to the bottom — there’s a Delete Account section. This permanently deletes your account, profile, subscription, and order history. This action cannot be undone. If you have an active subscription, please cancel it first to avoid any future charges.

Frequently Asked Questions

About the Product

Subscription Basics

Switching, Pausing & Cancelling

Extras & Ship Now

Billing & Refunds

Shipping & Delivery

Account

Still have questions?