Privacy Policy

Freezeit Tissue™ (KT0609003-H)  ·  Effective April 2026

Freezeit Tissue™ ("Freezeit", "we", "us", or "our") is committed to protecting the personal data of our customers and website visitors in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and the Consumer Protection (Electronic Trade Transactions) Regulations 2024.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and your rights in relation to that data.

1. General Principle

We collect and process personal data only for lawful purposes that are directly related to our business operations. We do not collect more data than is necessary and will not use your data in any manner that is incompatible with the purpose for which it was collected. By providing your personal data to us, you consent to our use of it in accordance with this policy.

2. Data We Collect (Notice)

We may collect the following personal data when you interact with us or place an order:

• Identity data: Full name
• Contact data: Phone number, email address
• Delivery data: Delivery address, postal code, state
• Transaction data: Order details, payment method type (we do not store full card numbers)
• Technical data: Browser type, device, IP address, pages visited (collected via cookies)
• Communication data: Any messages or enquiries you send to us

3. How We Use Your Data (Choice)

Your personal data is used for the following purposes:

• Processing and fulfilling your orders
• Arranging and coordinating delivery to your address
• Providing customer support and responding to enquiries
• Sending order confirmations and delivery updates
• Improving our website and services
• Complying with legal and regulatory obligations

You have the right to opt out of receiving marketing communications from us at any time by contacting us at jasonlee@freezeittissue.com.

4. Disclosure & Third-Party Sharing

We may share your personal data with trusted third parties solely to fulfil your order and provide our services. These include:

• Logistics & Delivery Partners: We share your name, phone number, and delivery address with our courier and logistics providers to ensure successful delivery of your order.
• Payment Gateways: Payment information is processed securely by our third-party payment processors. We only receive confirmation of payment — we do not store your full payment card details.
• IT & Platform Providers: Our website and e-commerce platform providers may have access to data as part of service delivery, subject to strict confidentiality agreements.

We do not sell, rent, or trade your personal data to any unrelated third party for marketing purposes.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS connections on our website
• Access controls limiting data access to authorised personnel only
• Use of reputable, security-certified payment and logistics partners

While we take every precaution, no method of data transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your data.

6. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order and delivery records are generally retained for 7 years in accordance with Malaysian commercial law requirements. After this period, data is securely deleted or anonymised.

7. Data Integrity

We take reasonable steps to ensure that the personal data we hold is accurate, complete, and up to date. If you believe that any of your personal data held by us is inaccurate or incomplete, please contact us and we will correct it promptly.

8. Your Rights

Under the PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Withdraw consent to the processing of your data (subject to legal or contractual restrictions)
• Request deletion of your personal data, where permitted by law
• Limit the processing of your data in certain circumstances

To exercise any of these rights, please contact our Data Protection Officer at:

jasonlee@freezeittissue.com

We will respond to all requests within 21 days as required under the PDPA.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You may disable cookies through your browser settings, though some features of the website may not function correctly as a result.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us at:

Freezeit Tissue™
Registration No: KT0609003-H
jasonlee@freezeittissue.com