Last updated: April 2026

Terms & Conditions

Freezeit Tissue™ (KT0609003-H) · Effective April 2026

Please read these Terms & Conditions ("Terms") carefully before purchasing from or using the website of Freezeit Tissue™ ("Freezeit", "we", "us", or "our"). By placing an order or accessing our website, you agree to be bound by these Terms.

1. Agreement to Terms

These Terms constitute a legally binding agreement between you ("Customer" or "you") and Freezeit Tissue™ (Registration No: KT0609003-H). By accessing our website at www.freezeittissue.com or purchasing our products, you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must not use our website or purchase our products.

2. Product Representation

We endeavour to display our products, including colours, packaging design, and dimensions, as accurately as possible on our website. However, please note that:

Actual product colours may vary slightly from what is shown on your screen due to differences in display settings, monitor calibration, and lighting conditions.
Packaging design and labelling are subject to change at our discretion, including minor design updates or regulatory compliance changes, without prior notice.
Product images are for illustrative purposes only and are not contractually binding representations of the exact product you will receive.

3. Performance Disclaimer

Freezeit tissues are designed and engineered to provide thermal insulation for cold beverages by absorbing condensation and reducing heat transfer. However, please note the following:

Actual performance, including the rate of ice melt and temperature retention, is subjective and will vary depending on external factors, including but not limited to:
- Ambient room temperature and humidity at the time of use;
- The initial temperature of the beverage when the tissue is applied;
- The type of container used (e.g., glass, plastic, or metal);
- Exposure to direct sunlight or other heat sources.
All performance claims made by Freezeit are based on internal testing conducted in controlled environments and are intended as general guidance only.
Such claims are not a guarantee of specific results for every user or every use case.
Freezeit shall not be held liable for any dissatisfaction arising from performance outcomes that differ from individual expectations.

4. Pricing & Payment

All prices listed on our website are in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to change our prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid.
Payment must be made in full at the time of placing an order. We accept payment methods as listed at checkout.
In the event of a pricing error on our website, we reserve the right to cancel or refuse an order, and we will notify you accordingly.

5. Orders & Availability

All orders are subject to stock availability. We reserve the right to cancel any order if a product is out of stock and will offer a full refund in such cases.
We reserve the right to refuse any order at our sole discretion, including orders that appear to be placed for resale without prior authorisation.
Once an order is placed and payment is confirmed, you will receive an order confirmation via email or the contact details provided.

6. Delivery

Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including courier delays, public holidays, and weather conditions.
Risk of loss or damage to the product passes to you upon successful delivery to the address provided.
We are not responsible for delays or failed deliveries arising from inaccurate or incomplete delivery information provided by the customer.

7. Refund & Return Policy

Our refund and return process is governed by our separate Refund & Return Policy, which forms part of these Terms. Please refer to that policy for full details on eligibility, procedures, and timelines.

To initiate a return or refund, please contact us at jasonlee@freezeittissue.com.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

Freezeit's total liability to you in connection with any order shall not exceed the amount paid by you for that specific order.
We are not liable for any indirect, consequential, incidental, special, or punitive damages arising from or related to the use of our products or services. This includes, without limitation:
- Loss of enjoyment or satisfaction;
- Emotional distress or inconvenience;
- Losses arising from delivery delays that do not result in product loss.
In the event of a delayed or failed delivery, our liability is limited to either re-delivering the product or issuing a full refund for the affected order — whichever is applicable under our Refund & Return Policy.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Intellectual Property

All content on our website, including text, images, logos, branding, and design, is the property of Freezeit Tissue™ and is protected under Malaysian intellectual property law. You may not reproduce, distribute, or use any content from our website without our prior written consent.

10. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

11. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of our website or purchase of our products after any changes constitutes your acceptance of the revised Terms.

12. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

Freezeit Tissue™
Registration No: KT0609003-H
jasonlee@freezeittissue.com