Terms & Conditions

Freezeit™  ·  Effective April 2026

Please read these Terms & Conditions (“Terms”) carefully before purchasing from or using the website of Freezeit™ (“Freezeit”, “we”, “us”, or “our”). By placing an order or accessing our website, you agree to be bound by these Terms.

1. Agreement to Terms

These Terms constitute a legally binding agreement between you (“Customer” or “you”) and Freezeit™ (Registration No: KT0609003-H). By accessing our website at www.freezeittissue.com or purchasing our products, you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must not use our website or purchase our products.

2. Product Representation

We endeavour to display our products, including colours, packaging design, and dimensions, as accurately as possible on our website. However, please note that:

• Actual product colours may vary slightly from what is shown on your screen due to differences in display settings, monitor calibration, and lighting conditions.
• Packaging design and labelling are subject to change at our discretion, including minor design updates or regulatory compliance changes, without prior notice.
• Product images are for illustrative purposes only and are not contractually binding representations of the exact product you will receive.

3. Performance Disclaimer

Freezeit Insulated Pocket Tissues are designed and engineered to provide thermal insulation for cold beverages by absorbing condensation and reducing heat transfer. However, please note the following:

• Actual performance, including the rate of ice melt and temperature retention, is subjective and will vary depending on external factors, including but not limited to:
  • Ambient room temperature and humidity at the time of use;
  • The initial temperature of the beverage when the tissue is applied;
  • The type of container used (e.g., glass, plastic, or metal);
  • Exposure to direct sunlight or other heat sources.
• All performance claims made by Freezeit are based on internal testing conducted in controlled environments and are intended as general guidance only.
• Such claims are not a guarantee of specific results for every user or every use case.
• Freezeit shall not be held liable for any dissatisfaction arising from performance outcomes that differ from individual expectations.

4. Pricing & Payment

• All prices listed on our website are in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change our prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid.
• Payment must be made in full at the time of placing an order. We accept payment methods as listed at checkout.
• In the event of a pricing error on our website, we reserve the right to cancel or refuse an order, and we will notify you accordingly.

5. Subscription Membership

The following terms apply specifically to customers who join the Freezeit Community subscription programme.

• Recurring Billing. By subscribing to the Freezeit Community, you authorise Freezeit to charge your provided payment method on a recurring basis until your subscription is cancelled. The rate per delivery cycle depends on your shipping region: RM29 for West Malaysia (Peninsular MY) and RM39 for East Malaysia (Sabah, Sarawak, Labuan), the latter being inclusive of the East MY shipping surcharge. You may choose between a Monthly cycle (charged every month) or an Every-2-Months cycle (charged every 2 months). Your subscription will renew automatically at the end of each billing cycle unless cancelled.
• Switching Between Cadences. To switch between Monthly and Every-2-Months (or vice versa), you must first cancel your current subscription. Once your current paid period has ended, you may resubscribe to your preferred cadence from your Member Dashboard. Direct cadence switching mid-cycle is not currently supported; this avoids overlapping charges or coverage gaps.
• Cancellation. Members may cancel their subscription at any time via their Member Dashboard or by contacting us at jasonlee@freezeittissue.com. Upon cancellation, no further charges will be made. You will retain full subscriber access — including any add-ons — until the end of your current billing period. There is no minimum notice period required; cancellations take effect immediately with no penalty.
• Resubscription. If you cancel your subscription and change your mind before your current billing period ends, you may resubscribe at any time from your Member Dashboard at no extra cost. Resubscribing before your billing date resumes your subscription on your existing billing schedule — you will not be charged immediately. If you resubscribe after your billing period has ended, a fresh subscription and payment will be required.
• Pausing Your Subscription. Members may pause their subscription at any time via their Member Dashboard or by contacting us. While paused, no tissues will be dispatched and no charges will be made. You may resume at any time from your Member Dashboard.
• Price Changes. Freezeit reserves the right to adjust subscription pricing or applicable shipping surcharges with 30 days’ written notice to subscribers. Continued membership after the notice period constitutes your acceptance of the updated rate.
• Failed Payments. If a recurring payment fails, we will attempt to re-charge the account up to 3 times over 7 days. If payment remains unsuccessful after all attempts, your subscription will be automatically paused and no tissues will be dispatched until the outstanding balance is cleared. We will notify you via the contact details provided.
• What You Receive. Each scheduled delivery includes 4 strips of Freezeit Insulated Pocket Tissues (10 packs per strip, 40 packs total), delivered to your registered address. Shipping to West Malaysia is included in the RM29 plan price at no additional charge. Shipping to East Malaysia (Sabah, Sarawak, Labuan) costs more due to courier rates, and the surcharge is bundled into the East Malaysia plan price (RM39). Subscribers on the Every-2-Months plan receive one such delivery every two months instead of monthly.
• Adding Extras & Ship Now. Subscribers may add extra strips or individual packs at any time. You may choose Add to Next Month — bundled with your next subscription delivery, charged with your next billing, no extra shipping; or Ship Now — a separate one-time shipment dispatched immediately, with payment for the extras and an applicable shipping fee charged at the time of the request.
• Region & Plan Mismatch. The plan you select at checkout (West Malaysia or East Malaysia) must match the shipping address registered on your account. If you subscribe on the West Malaysia plan but provide a Sabah, Sarawak, or Labuan address, we will automatically pause your subscription and direct you to re-checkout under the East Malaysia plan; any erroneous charge for the West plan will be refunded once the upgrade is completed. Likewise, address changes from West Malaysia to East Malaysia are not permitted on a West-plan subscription — you must cancel and resubscribe under the East Malaysia plan after your current billing period ends.

6. Orders & Availability

• All orders are subject to stock availability. We reserve the right to cancel any order if a product is out of stock and will offer a full refund in such cases.
• We reserve the right to refuse any order at our sole discretion, including orders that appear to be placed for resale without prior authorisation.
• Once an order is placed and payment is confirmed, you will receive an order confirmation via email or the contact details provided.

7. Delivery

• Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including courier delays, public holidays, and weather conditions.
• Risk of loss or damage to the product passes to you upon successful delivery to the address provided.
• We are not responsible for delays or failed deliveries arising from inaccurate or incomplete delivery information provided by the customer.

8. Refund & Return Policy

Our refund and return process is governed by our separate Refund & Return Policy, which forms part of these Terms. Please refer to that policy for full details on eligibility, procedures, and timelines.

To initiate a return or refund, please contact us at jasonlee@freezeittissue.com.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• Freezeit’s total liability to you in connection with any order shall not exceed the amount paid by you for that specific order.
• We are not liable for any indirect, consequential, incidental, special, or punitive damages arising from or related to the use of our products or services. This includes, without limitation:
  • Loss of enjoyment or satisfaction;
  • Emotional distress or inconvenience;
  • Losses arising from delivery delays that do not result in product loss.
• In the event of a delayed or failed delivery, our liability is limited to either re-delivering the product or issuing a full refund for the affected order — whichever is applicable under our Refund & Return Policy.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Intellectual Property

All content on our website, including text, images, logos, branding, and design, is the property of Freezeit™ and is protected under Malaysian intellectual property law. You may not reproduce, distribute, or use any content from our website without our prior written consent.

11. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of our website or purchase of our products after any changes constitutes your acceptance of the revised Terms.

13. Your Account

To subscribe or manage your subscription, you must create a Member account. By creating an account, you agree to:

• Provide accurate, current, and complete information (including a valid email address and delivery address) and update it as needed;
• Keep your password and login credentials confidential — you are responsible for any activity that occurs under your account;
• Notify us immediately at jasonlee@freezeittissue.com if you suspect unauthorised use of your account;
• Use only one account per person; accounts are not transferable.

We are not liable for any loss or damage arising from your failure to comply with these account obligations.

14. Acceptable Use & Account Termination

When using our website and services, you agree NOT to:

• Provide false, misleading, or fraudulent information (including payment details);
• Use our products or services for resale or commercial redistribution without our prior written consent;
• Attempt to scrape, reverse-engineer, probe, or otherwise compromise our website, infrastructure, or security measures;
• Use automated tools, bots, or scripts to interact with our services in ways that exceed normal customer use;
• Initiate chargebacks for genuine, delivered orders (please contact us first to resolve any disputes);
• Engage in any unlawful activity in connection with your use of our services.

We reserve the right to suspend or terminate your account, cancel pending or future orders, and/or refuse service at our sole discretion if we reasonably believe you have breached these Terms, engaged in fraudulent conduct, or otherwise misused our services. Where we terminate for cause, you may not be entitled to a refund of any unused subscription period.

15. Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms (including delivery delays or service interruptions) caused by events beyond our reasonable control, including but not limited to: natural disasters, fire, flood, earthquake; epidemics or pandemics; acts of government; war, terrorism, or civil unrest; courier or logistics disruptions; supplier shortages; power, internet, or telecommunications outages; or any other event of force majeure. Where such events occur, we will make reasonable efforts to notify you and resume normal operations as soon as practicable.

16. Indemnification

You agree to indemnify and hold harmless FREEZEIT TISSUE (KT0609003-H), its directors, employees, and agents, from and against any claims, demands, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or connected with: (a) your breach of these Terms; (b) your misuse of our products or services; (c) your violation of any law or third-party right; or (d) any inaccurate or misleading information you provide to us.

17. Severability & Entire Agreement

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remainder of the Terms shall continue in full force and effect.

These Terms, together with our Privacy Policy and Refund & Return Policy, constitute the entire agreement between you and Freezeit regarding your use of our website and purchase of our products, and supersede any prior agreements or understandings, whether written or oral.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

18. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

FREEZEIT TISSUE (KT0609003-H)
jasonlee@freezeittissue.com